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Refund Policy

A legal disclaimer

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At Kabob Station, we strive to provide every customer with fresh, high-quality meals and a great experience. We understand that sometimes things don’t go as planned. This Refund Policy outlines how we handle refunds, returns, and related concerns.

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1. Food Orders Are Generally
Non-Refundable

Due to the perishable nature of our products, we do not offer refunds once food has been prepared, picked up, or delivered — unless there is a clear issue with your order (see Section 2).

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2. Issues That Qualify for a Refund
or Replacement

We will consider issuing a refund, partial credit, or replacement in the following cases:

  • You received the wrong item(s)

  • Your order was missing an item you were charged for

  • The food was undercooked or not prepared to specification

  • Your order was never delivered (if ordered through us directly)

  • Significant delay or error due to a system failure

To request a refund or replacement, please contact us within 2 hours of receiving your order.

Required Info:

  • Order number or receipt

  • Description of the issue

  • Photo evidence, if applicable

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3. How to Request a Refund

Please reach out to us via one of the following methods:

Email: mkabobstation@gmail.com Phone: 909-908-5004
In person: Bring your receipt to our location in Walnut.

We aim to review all refund requests within 1–2 business days.

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4. Third-Party Orders
(DoorDash, Uber Eats, Grubhub)

If you placed your order through a third-party delivery app, any refunds must be requested directly through that platform. We do not control how or when third-party platforms issue refunds.

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5. Payment Refunds

  • Approved refunds will be issued to the original form of payment (via Clover or third-party provider).

  • Please allow 3–5 business days for the refund to appear on your account, depending on your bank or card issuer.

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6. Right to Refuse Refunds

  • We reserve the right to deny refund requests that:

  • Are made after the 2-hour window

  • Lack evidence or sufficient explanation

  • Appear to be fraudulent or abusive

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7. Questions or Feedback?

  • If you have questions about our refund policy or want to share your experience, please contact us. We value your feedback and aim to make it right whenever possible.

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